January 11, 2021

We're enhancing our digital application platform and creating an even better experience for our distribution partners and their clients. We'll continue to provide new capabilities and support for the many ways you choose to do business with us.

What you'll notice:

Expanded Eligibility

We've expanded eligibility for the digital application to include cases where the Proposed Insured and Owner are not the same.

Common situations

• Spouse as owner
• Divorce decree
• Policy as part of a Trust

Not included at this time

• Business cases (i.e. Key Person, Buy Sell)
• Other*

*If agent chooses 'Other' for Purpose of Insurance during the drop ticket, the application will go to Traditional AppAssist to be completed by telephone interview.

When the Owner resides in New York
Since the digital application is not yet available in New York, if the owner resides in New York, a built in screen will alert the client during the online journey. The client can choose to change the owner to themselves and complete the digital application, or choose to keep the owner in New York and schedule a Traditional AppAssist telephone interview as soon as two business days. The writing agent will receive an email notification when this occurs, that their client has scheduled a phone interview with our team. 

Please note, if a Traditional AppAssist interview is scheduled, a new application number will be assigned and we will need to collect all application answers again.

Learn more about our digital application >