Welcome to the Q2 edition of New Horizons, a quarterly recap designed to highlight the latest enhancements made to Horizon over the past quarter. These updates are shaped by your feedback, ensuring meaningful impacts for you and your clients.

4 new enhancements we rolled out in Q2 2025

Reopens

• Now, there’s no need to follow up when documents arrive for closed applications. Whenever new evidence is received on a closed file, it’s automatically routed to an underwriter, who will promptly review it and determine whether the file should be reopened.

Automated collateral assignments

• The collateral process for loans is now integrated into the Horizon journey, saving your customers an average of 3 days' time. For business policies, assignee info is gathered upfront or can be added later, with reminders sent before policy approval.

Business policy enhancements

• Separate contacts for business payors
• Updated info card logic
• New rules for signers and ownership by business type
• New question (section k) for business payors

Offer release process

• Customers no longer need to wait to accept their offers when awaiting a new state appointment activation (excluding PA). The offer releases to the customer and commissions pay once the appointment activates.

If you have any questions or want to walk through these new features, we're here to help. 

New Horizons: we rise to meet
your needs through innovation

Please note that the digital application platform is not yet available in New York.

Legal & General America life insurance products are underwritten and issued by Banner Life Insurance Company, Urbana, MD, and William Penn Life Insurance Company of New York, Valley Stream, NY. Banner products are distributed in 49 states and in DC. William Penn products are available exclusively in New York; Banner Life is not authorized as an insurer and does not do business in New York. The Legal & General America companies are part of the worldwide Legal & General Group. CN07092025-1